work experience

mckesson logo

McKesson Corporation • Associate Software Engineer

october 2024 - present

  • Co-developed an AI tool for contact center agents assisting users of EnterpriseRx, McKesson's pharmacy platform used by 5,500+ pharmacies, enabling automated SQL generation and saving ~13,000 hours annually.
  • Replaced legacy LDAP with Okta SSO and MFA in SupportTool, modernizing authentication while preserving role-based access and improving InfoSec and HIPAA compliance.
  • Resolved two critical backend issues in ERX PPI reporting and the Rx eReferral API, including fixing insurance claim report generation and correcting prescriber address mismatches impacting EnterpriseRx workflows and fulfillment centers.
  • Built an Angular issue reporting interface for EnterpriseRx customers, integrating with Salesforce to auto-generate tickets and replace manual, email-based workflows saving an estimated 4,000 hours annually.
  • Enhanced real-time ML ingestion pipelines and dashboards in the DataInsights analytics platform, improving visibility into drug pricing and reimbursement trends across retail pharmacies.
  • Streamlined EnterpriseRx batch processing by moving product attribute workflows and optimizing SQL execution, reducing runtime by 35% and improving maintainability.
  • Participated in system design and code reviews to ensure scalability, maintainability, and auditability.
united airlines logo

United Airlines • Software Engineer

february 2022 - october 2024

  • Developed and maintained payment/ticketing microservices processing 1M+ daily transactions with 99% uptime.
  • Led migration of 8 business-critical microservices from on-prem to AWS PostgreSQL and automated infrastructure with CloudFormation, improving performance, scalability, and consistency.
  • Designed and delivered a Ticket Reissue system with automated retries for failed PNRs, integrated partner airline APIs, and built a React UI that reduced agent processing time by 17%.
  • Refactored legacy ticketing queues to use Solace event-driven messaging, enhancing scalability and responsiveness.
  • Improved code quality and compliance through structured peer reviews, secure coding practices, and comprehensive technical documentation.